Frequently Asked Questions

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Email us at [email protected] 

What Is Club Brando?  Club Brando is a subscription-based t-shirt brand destined to bring  top quality t-shirts right to your doorstep. We are a group of t-shirt  aficionados destined to raise the bar higher than ever before when it  comes to your everyday t-shirt. We’ve built a club that delivers what  could be the most comfortable t-shirts you’ve ever worn. 

How does it work?   

1. Take the Club Brando survey

2. For a membership fee of $49 a month we will send you a package of 3 of our Brando shirts.

3. Free Shipping & Size Exchanges. Afraid of commitment? No  worries, you can pause or cancel your membership anytime. Plus, you get  free shipping both ways!

How does billing work?  You’ll be billed and receive packages once every month. We’ll  continue to bill you and send packages once every month until you decide  to pause or cancel. 

When am I charged?  The first cycle’s membership fee is collected right away, after you finalize the checkout page. You will be billed the 15 th of every month after that, until you decide to pause or cancel. 

When is my box shipped?  All boxes ship out at the same time period. We begin to ship out boxes starting the 5 th to the 9 th of every month. Once shipped it takes about 1 to 3 business days for arrival. 

Can I cancel or skip a month?  Yes! It’s easy! Just simply log in to your account to simply pause or cancel your membership anytime. 

Do you ship internationally?  Club Brando is only available in the U.S. at this time. Membership to other countries is in the works. Drop us and email at [email protected] to add your country to our waitlist. 

Do you ship to APO/FPO/P.O Box Addresses?  Yes! APO, FPO as well as P.O. Box addresses. 

Can I track my package?  Yes! Once shipped, you’ll receive a tracking number via email. Please  make sure you check your spam if you don’t see it in your main inbox.  You can always email us and we can track it for you [email protected]

My tracking says my package is delivered, but I did not receive it!  Unfortunately sometimes theft can occur, however Club Brando is not  liable nor will provide refunds or re-shipments for packages marked  delivered by our shipping carriers. Your best course of action is to  contact the shipping carrier directly with your tracking number and open  a claim with them. If it is an ongoing issue, it may be best to have  packages held at the local post office for pickup. 

Can I change my style profile?  Yes! Under your account click on "Change Style Profile" this will redirect you to our Profile Change Survey.